Djamo Scales QA Coverage 3x More on Intryc with same Team Size

The Challenge: Manual QA Was Slowing Growth

As one of the fastest-growing fintechs in Francophone Africa, Djamo’s support team plays a mission-critical role in customer satisfaction and retention. But as the team scaled, their QA processes struggled to keep up.

“We were spending too much time on manual evaluations. The quality level of agents was hard to measure consistently, and ticket distribution across the QA team was inefficient.”

Djamo’s Head of Customer Experience, Marc Meroue, shared.

Without AI to assist, feedback loops were slow, and it was difficult to identify patterns or coach agents in real-time. Evaluators were stretched thin, and the team needed a better way to maintain high support standards without growing the team linearly.

The Solution: Why Djamo Chose Intryc

When searching for a QA solution, Djamo evaluated several options but found Intryc to be the perfect match.

“The pricing was fair and smart. The AI automation was easy to use, and what really stood out was the close support and high reactivity from the Intryc team — including the founding team themselves!”

Intryc’s platform promised to reduce the manual load, bring structure to the QA process, and give their team the tools they needed to scale quality without slowing down.

The Results: 3x More QA, Zero Additional Headcount

With Intryc in place, Djamo’s support operations transformed quickly.

✅ Faster Feedback Loops – Agents now receive timely, consistent coaching.
✅ Drastic Time Savings – QA time was reduced significantly across the team.
✅ Smarter Ticket Allocation – The platform helped balance the workload more effectively.
✅ Easy Analysis – The team could finally zoom out and spot trends effortlessly.

“We’re now doing 3x more evaluations with the same staff. That’s been the biggest unexpected benefit.”

Intryc, Now a Daily Habit

Intryc has become an integral part of Djamo’s support team’s daily routine.

“Everyone has their workload and targets to reach. They really enjoy using the tool and appreciate the AI support behind it.”

By automating the repetitive and surfacing what matters, Intryc empowers evaluators and support leaders alike to focus on coaching and continuous improvement.

Looking Ahead

Djamo is doubling down on scale — and with Intryc, they’re doing it with confidence that quality won’t be compromised. Intryc continues to support their mission by delivering actionable insights and saving hours of manual work every week.

‍

Want to scale your support quality like Djamo? Talk to us to see how Intryc can supercharge your QA operations.