Intryc MCP

Run QA and Training from the agent your team already uses

Connect Intryc to Claude, Claude Code, Codex or Cursor. Build scorecards, check AutoQA, share reports and prepare coaching for your CX team.

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Refund QA scorecard

refund-qa-checklist.pdf

PDF · 2 pages

Turn our refund QA checklist into an Intryc scorecard. Refund policy and refund amounts are critical.

Using the Intryc skill

Scorecard onboarding

I drafted Refunds · Tier 1 from your checklist: five criteria, two of them critical, four scored by AutoQA. I’ll create it in Intryc as soon as you allow it.

Claude wants to usecreate_scorecardfrom Intryc

Allow onceDeny

Usedcreate_scorecardfrom Intryc

Reply to Claude…

Intryc

Refunds · Tier 1

Scorecard · created from Claude just now

Active

Criterion

Scoring

Weight

Refund policy followed

Critical

AutoQA

25%

Refund amount confirmed

Critical

AutoQA

25%

Customer identity verified

AutoQA

15%

Next steps explained

AutoQA

20%

Empathy and tone

Manual

15%

Refund QA scorecard

refund-qa-checklist.pdf

PDF · 2 pages

Turn our refund QA checklist into an Intryc scorecard. Refund policy and refund amounts are critical.

Using the Intryc skill

Scorecard onboarding

I drafted Refunds · Tier 1 from your checklist: five criteria, two of them critical, four scored by AutoQA. I’ll create it in Intryc as soon as you allow it.

Claude wants to usecreate_scorecardfrom Intryc

Allow onceDeny

Usedcreate_scorecardfrom Intryc

Reply to Claude…

Intryc

Refunds · Tier 1

Scorecard · created from Claude just now

Active

Criterion

Scoring

Weight

Refund policy followed

Critical

AutoQA

25%

Refund amount confirmed

Critical

AutoQA

25%

Customer identity verified

AutoQA

15%

Next steps explained

AutoQA

20%

Empathy and tone

Manual

15%

Works with your agent

Add Intryc’s MCP server to Claude, Claude Code, Codex or Cursor. Everyone signs in with their own Intryc account, so each user only has access to what their role allows.

Works with your agent

ClaudeWeb, Desktop, Cowork and mobile

Claude CodeHTTP transport

CodexDesktop and CLI

CursorDesktop

Connect IntrycAccess follows your Intryc user role.

MCP URL

https://acme.intryc.com/mcp

Maya Reyesmaya@acme.com

Admin

Your agent sees what your role allows

AdminScorecards, knowledge base and AutoQA toolsYou

EvaluatorThe evaluations they perform and manage

RevieweeTheir own evaluations and performance

CancelSign in with SSO

Works with your agent

ClaudeWeb, Desktop, Cowork and mobile

Claude CodeHTTP transport

CodexDesktop and CLI

CursorDesktop

Connect IntrycAccess follows your Intryc user role.

MCP URL

https://acme.intryc.com/mcp

Maya Reyesmaya@acme.com

Admin

Your agent sees what your role allows

AdminScorecards, knowledge base and AutoQA toolsYou

EvaluatorThe evaluations they perform and manage

RevieweeTheir own evaluations and performance

CancelSign in with SSO

Web, Desktop, Cowork and mobile

Add a custom connector. In Claude, add Intryc as a custom connector. On Team and Enterprise plans, an owner may need to turn on custom connectors first.
Paste your MCP URL. Use the URL below and leave request headers empty.
Sign in with Intryc. Approve the connection with your Intryc account (SSO supported).

MCP URL

https://your-company.intryc.com/mcp

Your QA and Training program, in one chat

Copy any prompt below into your agent, or ask in your own words. Your agent picks the right Intryc tools and skills and checks with you before it changes anything.

Set up scorecards and criteria

Build a scorecard from a checklist or a conversation, then refine criteria, weights and critical items.

“Turn this QA checklist into a scorecard and mark refund accuracy as critical.”

AutoQA tools and knowledge base

See which AutoQA tools are on, switch them on or off and read the articles AutoQA relies on.

“Which AutoQA tools are on for the Billing scorecard?”

Reporting and insights

Ask how quality is trending, and combine QA scores with CSAT, tickets and the rest of your support data.

“How did QA scores compare with CSAT for the refunds queue last month?”

Investigate a drop

Ask why a score fell and get the evaluations, agents and criteria behind it.

“Why did empathy scores drop for the night shift this week?”

Set up scorecards and criteria

Build a scorecard from a checklist or a conversation, then refine criteria, weights and critical items.

“Turn this QA checklist into a scorecard and mark refund accuracy as critical.”

AutoQA tools and knowledge base

See which AutoQA tools are on, switch them on or off and read the articles AutoQA relies on.

“Which AutoQA tools are on for the Billing scorecard?”

Reporting and insights

Ask how quality is trending, and combine QA scores with CSAT, tickets and the rest of your support data.

“How did QA scores compare with CSAT for the refunds queue last month?”

Investigate a drop

Ask why a score fell and get the evaluations, agents and criteria behind it.

“Why did empathy scores drop for the night shift this week?”

Set up scorecards and criteria

Build a scorecard from a checklist or a conversation, then refine criteria, weights and critical items.

“Turn this QA checklist into a scorecard and mark refund accuracy as critical.”

AutoQA tools and knowledge base

See which AutoQA tools are on, switch them on or off and read the articles AutoQA relies on.

“Which AutoQA tools are on for the Billing scorecard?”

Reporting and insights

Ask how quality is trending, and combine QA scores with CSAT, tickets and the rest of your support data.

“How did QA scores compare with CSAT for the refunds queue last month?”

Investigate a drop

Ask why a score fell and get the evaluations, agents and criteria behind it.

“Why did empathy scores drop for the night shift this week?”

Calibrate your evaluators

Compare how evaluators score the same conversations and see where they disagree.

“Where do my evaluators disagree most on the Refunds scorecard?”

Find knowledge base gaps

Spot criteria that keep failing because an article is missing or out of date.

“Which criteria fail most because the knowledge base is out of date?”

Prepare coaching sessions

Draft a coaching session for an agent from their recent evaluations, with examples to discuss.

“Prepare a coaching session for Sam from their last 24 evaluations.”

Personalized training

Turn each agent’s gaps into training and simulations built for them.

“Build a practice scenario for agents who miss refund amounts.”

Calibrate your evaluators

Compare how evaluators score the same conversations and see where they disagree.

“Where do my evaluators disagree most on the Refunds scorecard?”

Find knowledge base gaps

Spot criteria that keep failing because an article is missing or out of date.

“Which criteria fail most because the knowledge base is out of date?”

Prepare coaching sessions

Draft a coaching session for an agent from their recent evaluations, with examples to discuss.

“Prepare a coaching session for Sam from their last 24 evaluations.”

Personalized training

Turn each agent’s gaps into training and simulations built for them.

“Build a practice scenario for agents who miss refund amounts.”

Calibrate your evaluators

Compare how evaluators score the same conversations and see where they disagree.

“Where do my evaluators disagree most on the Refunds scorecard?”

Find knowledge base gaps

Spot criteria that keep failing because an article is missing or out of date.

“Which criteria fail most because the knowledge base is out of date?”

Prepare coaching sessions

Draft a coaching session for an agent from their recent evaluations, with examples to discuss.

“Prepare a coaching session for Sam from their last 24 evaluations.”

Personalized training

Turn each agent’s gaps into training and simulations built for them.

“Build a practice scenario for agents who miss refund amounts.”

Built on how great QA teams work

Skills bundle Intryc’s QA know-how, so your agent can deliver results in minutes. Each skill walks it through a proven workflow, from setting up a scorecard to preparing a coaching session.

Built-in skillsIntryc’s QA know-how, packaged for your agent

6 skills

Scorecard onboardingScorecards

Turns a QA checklist or a conversation into a scorecard built to Intryc’s standards.

Scorecard architectScorecards

Reviews criteria and gets them ready for AutoQA. Shows every edit first.

Accuracy optimizerAutoQA

Finds where AutoQA and evaluators disagree and proposes the smallest fix.

Coaching prepCoaching

Builds a session for an agent from their recent evaluations, with examples.

Root-cause finderInsights

Explains a score drop: which criteria, which queues, which conversations.

Training builderTraining

Turns an agent’s gaps into a simulation they can practice on.

Coaching session · Sam PatelFrom 24 evaluations in the last 30 days

Coaching prep

QA score86%−4 pts vs last month

StrongestEmpathy96% pass rate

FocusRefund accuracy3 of 8 missed

Suggested agenda

1Open with the Dana Ruiz refund: what went right

2Walk through two missed refund amounts

3Practice confirming the amount and date out loud

“I’ve processed your refund, it should show up soon.” Ticket #84102: missed the amount and date.

Edit agendaBook session

Built-in skillsIntryc’s QA know-how, packaged for your agent

6 skills

Scorecard onboardingScorecards

Turns a QA checklist or a conversation into a scorecard built to Intryc’s standards.

Scorecard architectScorecards

Reviews criteria and gets them ready for AutoQA. Shows every edit first.

Accuracy optimizerAutoQA

Finds where AutoQA and evaluators disagree and proposes the smallest fix.

Coaching prepCoaching

Builds a session for an agent from their recent evaluations, with examples.

Root-cause finderInsights

Explains a score drop: which criteria, which queues, which conversations.

Training builderTraining

Turns an agent’s gaps into a simulation they can practice on.

Coaching session · Sam PatelFrom 24 evaluations in the last 30 days

Coaching prep

QA score86%−4 pts vs last month

StrongestEmpathy96% pass rate

FocusRefund accuracy3 of 8 missed

Suggested agenda

1Open with the Dana Ruiz refund: what went right

2Walk through two missed refund amounts

3Practice confirming the amount and date out loud

“I’ve processed your refund, it should show up soon.” Ticket #84102: missed the amount and date.

Edit agendaBook session

Bring Intryc into your team’s agent.

Connect once and run QA setup, insights and coaching from the chat your team already uses.

Book a demo