Native integrations
Conversations flow in on their own
Connect your helpdesk, telephony, AI agents and knowledge base once. Every call and ticket comes in automatically, with nothing to export or upload.
Integrations
Every conversation flows in. Every score flows back out.
Intryc plugs into your helpdesk, CCaaS and voice, knowledge base, BI and AI-agent stack, so every call and ticket comes in on its own, with nothing to export or upload.
Data in
ZendeskTicketsConnected
AircallCallsConnected
SierraAI agent conversationsConnected
NotionKnowledge baseSyncing
Google DrivePolicies & SOPsSynced
Samples, scores, and explains every interaction
Refund request · #482192%EmpathyPass
Policy adherencePass
Correct resolutionFail
AutoQA used
Results out
LookerDashboardsSynced
Power BIReportsSynced
SlackAlertsConnected
Amazon S3Data exportsSynced
MCPClaude, Cursor, CodexConnected
- 40+
- apps with one-click integration. Custom integrations supported.
- 0
- exports or uploads. Every call and ticket comes in on its own.
- Custom
- integrations on request, plus a custom API and bulk delivery for anything else.
The problem
QA can’t judge what it can’t see.
QA needs context, and every conversation should be evaluated with the right data behind it. In most companies those data sources are disconnected and inconsistent. Intryc brings them into a single brain your CX team can build on.
The old way
QA lives in exports, spreadsheets and guesswork
- 100% manual auditing using only the helpdesk and Google Forms.
- Picking which tickets to audit out of 19,000 a month consumes the week.
- Coverage stalls at 2.5–3% of interactions.
- Calls, tickets and policy docs sit in different tools, so scores miss the context.
The shift
Intryc sits on top of the stack you already run
- Every call and ticket comes in on its own, with nothing to export or upload.
- Scores are grounded in your help center, policies, SOPs and customer data.
- Results flow out to BI, cloud storage, Slack and your AI agents.
- One security model: SOC 2 Type II, GDPR, role-based access and PII redaction.
Directory
Find your stack in seconds.
Browse 40+ one-click integrations by category, or search by name. Custom integrations supported.
All integrations: 43
Helpdesks & interactions
(20 integrations)Zendesk
Intercom
Salesforce
Freshdesk
Freshchat
Freshcaller
Gorgias
Kustomer
HubSpot
Plain
Aircall
Zoom
Modjo
NICE CX
Genesys
Five9
Amazon Connect
Twilio
RingCentral
Jira
AI agents
(5 integrations)Sierra
Decagon
Ada
Fin
Brainbase Labs
Knowledge bases
(5 integrations)Notion
Confluence
Google Drive
Guru
SharePoint
Custom API
(1 integrations)Custom API
Bulk delivery
(2 integrations)Amazon S3
Google Cloud Storage
MCP
Claude
Claude Code
Codex
Cursor
Reporting
(6 integrations)Looker
Metabase
Power BI
Amazon S3
Google Cloud Storage
Slack
SSO
(1 integrations)
Okta
How it works
How data flows in, and results flow back out.
Native integrations, a custom API or bulk delivery bring conversations in. Scores, insights and exports flow out to the tools your team already reads.
Custom API + knowledge
Every score sees the full picture
Knowledge bases, policies and SOPs ground each evaluation, and a custom API pulls customer context from your CRM and back office.
Bulk delivery
No integration? Drop it in a bucket.
Batch-upload conversation data through Amazon S3 or Google Cloud Storage. Built for teams whose platform has no native integration yet.
Reporting
Results delivered where your team works
Scores and insights flow to your BI tools, like Looker, Metabase and Power BI, to Slack, and out as exports to Amazon S3 or Google Cloud Storage.
“Total utilization was not thought possible at the beginning. But it was made possible due to the dedication and willingness of the Intryc team.”
Blueground ran a highly customized Zendesk workflow integrated with their native CRM and 3CX call platform.
- 100%
- implementation achievement on a custom Zendesk, CRM and 3CX stack
- 1 month
- until value appeared: “We completely eliminated the need to manually identify tickets to audit.”
- 19,000
- support tickets a month across phone, mobile app and email
FAQ
Most teams are up and running within 2-4 weeks with their custom rubrics, fully loaded SOPs and integrated systems. Native integrations are one-click from the Connections page, and even a highly customized setup works: Blueground connected a custom Zendesk workflow, their CRM and 3CX, and saw value within a month.
One-click integration with 40+ apps. Helpdesks and voice: Zendesk, Salesforce, Intercom, Freshdesk, Gorgias, Kustomer, HubSpot, Aircall, Genesys, NICE CX, Five9, Amazon Connect and Twilio. AI agents: Sierra, Decagon, Ada and Fin. Knowledge bases: Notion, Confluence, Google Drive, Guru and SharePoint. Reporting: Looker, Metabase, Power BI and Slack, plus exports to Amazon S3 and Google Cloud Storage. Anything else connects through the custom API or bulk delivery.
Use the custom API to pull records from your own systems, or bulk-deliver conversation data through Amazon S3 or Google Cloud Storage. You can also email contact@intryc.com to request a new connection.
Scores are grounded in your knowledge base, policies and customer context, so evaluations reflect how your team actually works. Blueground hit over 80% accuracy on soft-skills attributes within three months, now well above 90%.
Intryc is SOC 2 Type II, GDPR and HIPAA compliant and encrypts data in transit and at rest. Role-based access, data segregation and automatic PII redaction apply to every connection, and your conversations are never used to train third-party models.
Plans are billed based on your team size and volume of conversations reviewed. Pricing is transparent and scales with you. Reach out and we’ll put together a plan that fits your setup.
